Terms & Conditions

The content of terms and conditions may be change, move or delete at any time. Please note that Great Essential Legacy has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Great Essential Legacy will take immediate actions against the offender(s).

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Great Essential Legacy 

All comments and feedbacks to https://www.greatessential.com.my will be remain Great Essential Legacy's property.

User shall agree that there will be no comment(s) submitted to the www.greatessential.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

The user shall agree to defend, indemnify and hold Great Essential Legacy harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Any access link to third party sites is at your own risk. Https://www.greatessential.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

From time to time, there may be information on https://www.greatessential.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or https://www.greatessential.com.my. Customer may terminate this agreement at any time. However, https://www.greatessential.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

 Great Essential Legacy. have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.

Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure

Customer may request for the return or exchange of the Products within sever (7) days from the date on which the Product is delivered with the following cases:

- Defective products which are not attributable to customer Wrong item received

Products return will be accepted with the following conditions:

1) Items in original purchase condition, with all tags, documentations and original packing intact.

2) Original printed Delivery Notice / Receipt returned with items as proof of purchase

3) Customer has to notify us via email at support@greatessential.com.my or Whatsapp us, for the request of return and followed our guidance before sending back the original product.

For wrong item received, customer must notify us via email at support@greatessential.com.my or whatsapp us at 017-2266003 within 48 hours of delivery.

For defective products, customer must notify us via email at support@greatessential.com.my or whatsapp us at 017-2266003 within 1 week from delivery.

Sales Policy

we are dedicated to providing high-quality computer repair services to our customers. Our Warranty Policies are designed to ensure that our clients receive the best possible support and services.

Repair Warranty: We provide a warranty on all repairs performed by our technicians. This warranty covers the specific repair(s) conducted and ensures that the repaired component(s) will function properly under normal usage conditions for a specified period. 14 days calendar day

Parts Warranty: For replaced parts, we offer warranties as provided by the manufacturer or supplier. The duration and coverage of these warranties vary depending on the specific part and manufacturer terms.

Notification: Customers must notify us promptly of any issues or concerns arising with their repaired device during the warranty period.

Evaluation: Upon notification, our technicians will evaluate the reported issue to determine if it falls within the scope of the warranty coverage.

Resolution: If the issue is covered by the warranty, we will repair or replace the affected component(s) at no additional cost to the customer, subject to the terms and conditions outlined in these Warranty Policies.

This warranty covered only manufacturer defects only, the warranty does not cover damage or defects resulting from:

- Damage caused by accidents, misuse, neglect, or repairs performed by third parties.

- Unauthorized modifications or alterations

- Issues unrelated to the original repair service performed by GEL

- Acts of nature, accidents, or other external causes

- Failure to follow GEL's instructions or guidelines

- Compatibility issues with third-party products or services

- Software damage that caused by users / customer

- Warranty seal tempered if any

- Damage resulting from software issues, viruses, malware, or data loss.

- Any device suffers damage due to factors outside the scope of the original repair service.

- The customer fails to adhere to the terms and conditions outlined in these Warranty Policies.

To the extent permitted by law, GEL shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product or service, even if GEL has been advised of the possibility of such damages. GEL's total liability for any warranty claim shall be limited to the purchase price of the product or service.

This warranty is non-transferable and applies only to the original purchaser or recipient of the product or service.

GEL reserves the right to modify or terminate this warranty policy at any time, with or without notice, at its sole discretion.

Care and Maintenance: Customers are responsible for properly maintaining and using their repaired devices in accordance with manufacturer guidelines and best practices.

Backup: Prior to submitting a device for repair, customers are encouraged to back up any important data as GEL is not liable for any data loss during the repair process

For warranty inquiries or claims, please contact at:

Email: support@greatessential.com.my

Phone: 017-2266003

GEL reserves the right to modify or update these Warranty Policies at any time. Any changes will be communicated to customers via our website or other appropriate channels.

By availing of our services, customers acknowledge and agree to abide by the terms and conditions outlined in these Warranty Policies. We are committed to ensuring customer satisfaction and standing behind the quality of our services at GEL.